In Singapore, whether it’s a corporate office, retail shop, or temporary construction site, water and electricity usage must comply with relevant regulations by setting up dedicated commercial utility accounts.
Many business clients, after leasing office space, often lack sufficient understanding of the account opening process, required documents, and key considerations. To help, Haohaoguo has compiled this detailed guide to assist you in smoothly completing the commercial utility account setup.
01. Confirm Premises Usage (Residential / Commercial)
Before applying for a utility account, first determine the purpose of the premises:
Residential Use (Domestic Use): The premises are solely for residential purposes with no commercial activities.
Commercial Use (Non-Domestic Use): The premises are used for trade, business, or professional activities.
Please declare the usage truthfully. False declarations violate the Public Utilities Act (Cap. 261).
02. Choose Supply Type (Permanent or Temporary)
Depending on your needs, utility supply can be categorized as:
Permanent Supply: For long-term use, including residential, commercial offices, retail stores, etc.
Temporary Supply: Applicable to:
Construction sites
Event stages
Temporary site offices
Temporary facilities like suspended cradles
03. Understand Deposit and Capacity Requirements
Both temporary and permanent supply applications require corresponding deposits.
04. How to Open an SP Utilities Account?
Businesses can submit applications via:
SP Utilities App (iOS or Android)
SP Group Website
In-person at SP Customer Service Centers
05. Required Documents for Company Utility Account Applications
If applying under a company name, prepare the following:
Completed application form (signed by an ACRA-registered director)
Latest ACRA BizFile
Proof of premises occupancy (e.g., tenancy agreement)
For electricity capacity exceeding 45kVA: Submit the Electrical Installation License (EIL) Confirmation Form
Deposit (varies by application type)
If the signatory is not a director, additionally provide:
Authorization letter (on company letterhead, stating representative’s name and NRIC number)
Copy of director’s NRIC (front and back)
06. How Long Until Utilities Are Activated?
Typically, after submitting complete documents and paying the deposit, utilities will be activated within 3 working days. However, if meters are not yet installed, the start date will depend on arrangements by your licensed electrician/plumber/gas technician.
For urgent same-day activation, you can apply for Express Turn-on (additional fees apply), excluding:
Electricity capacity exceeding 45kVA
Water meters larger than 25mm
Commercial gas requirements
Current third-party electricity retailers
07. How to Check Bills, Submit Meter Readings, and Avoid Estimated Bills?
Via the SP Utilities App or Utilities Portal, you can:
View and pay bills
Track usage history
Submit self-read meter readings
To avoid estimated bills, submit meter readings promptly via:
SP Utilities Portal (requires e-account registration)
SP App upload
Email meter photos to SP Customer Service (cu*************@*********om.sg)
08. Accepted Payment Methods for Utilities
Payment options include:
eGIRO Auto-Debit: Apply via App/Portal, approved within 48 hours.
PayNow QR / Credit / Debit Card
AXS Machines
7-11 Stores (limited accounts)
Bank ATMs (DBS/POSB/OCBC)
Online Bank Transfer
Late payments incur a $0.55 notification fee, followed by a 1% late charge if unpaid.
09. How Can Business Users Close Accounts? Key Notes?
The closure process resembles account opening:
Submit closure request via SP App / Website / Service Center
Provide company BizFile and signatory’s ID
If signatory is not a director, include an authorization letter
Post-Closure Notes:
Deposits offset final bills before refund.
GIRO auto-cancels after settlement.
For gas supply, City Energy charges separate termination/removal fees (see website).
Running a company in Singapore involves many details—utility accounts may seem minor but impact daily operations. Haohaoguo’s team can assist with commercial utility setups alongside office leasing, streamlining processes and saving time.
If you need office relocation, site selection, or utility account services, contact Haohaoguo for a one-stop corporate solution!
